FAQ's

We would love for you and your pup to be 100% happy. If the item is not 100% to your satisfaction. We will work with you to make it better. This means that we will make sure that the next box is then to your satisfaction and that it will make you and your pup happy.

Here at Pawsome we do love all animals equally… But we have decided to stick with the pups. Sorry, Kitties!

In terms of theme – each month’s theme is unique. We strive to keep the themes fun and exciting for your pup, but if anything is not to your pup’s liking, we can always work with you to figure out how to make that tail wag again. We want you to have a perfect Pawsome experience! If there are anything you’d like more or less of in your box, just reach out to our team. We will be able to customize your monthly box. You can contact us through email or WhatsApp us at +27 66 168 3305.

Yes you can! You click on the disable my auto renewal button. This means that you are committed to the length of your PawsomeBox plan. Let’s say that you chose the 6 months plan. Therefor you have to complete the 6 months PawsomeBox plan, thereafter you can disable your auto renewal. We load the debit orders 10 days in advance of your scheduled debit order date… So keep that in mind when you want to cancel.